Privacy policy

Wallora – Privacy Policy

At Wallora, your privacy matters as much as the beauty and balance our wall hangings and tabletop décor bring into your space. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through trusted payment gateways — Wallora does not store full card details)

🌐 Usage Data

Automatically collected as you browse our website:

  • Pages visited and time spent

  • Click behavior and navigation flow

  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality

  • Personalize your shopping experience (such as remembering your cart)

  • Analyze website performance and user behavior

👉 You can manage or disable cookies at any time through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and fulfill your Wallora orders

  • Provide order updates and shipping notifications

  • Improve our product selection, website experience, and customer support

  • (With your consent) send updates about new arrivals, restocks, and special offers

🔒 Data Security

  • Your data is stored securely using encrypted systems where applicable

  • Payments are processed through PCI-compliant payment gateways

  • We never sell your personal information

  • Data is shared only when necessary to fulfill your order or enhance your experience

🤝 Sharing with Trusted Third Parties

We may share your data only when required with:

  • Payment processors (such as Stripe, PayPal, or similar providers)

  • Shipping and logistics partners

  • Email service providers for order confirmations and delivery updates

  • Review platforms (only if you choose to participate)

All third-party partners are expected to comply with strict data protection and privacy standards.

🧾 Your Rights

You remain in control of your personal information. You may:

  • Access or update your details (where applicable)

  • Request deletion of your data, subject to legal requirements

  • Unsubscribe from promotional emails at any time using the link provided

  • Manage cookie preferences through your browser settings

📨 Communication Storage

Messages or emails sent through our Contact Us form may be securely stored to:

  • Provide effective customer support

  • Maintain service records and order-related communication

All communications remain confidential.

🛠️ Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory changes

  • Platform or technology updates

  • Service improvements

📌 The most recent version will always be available on our website.

💬 Contact Us

If you have any questions or concerns regarding privacy, please contact us through our Contact Us page.
At Wallora, we are committed to making your experience secure, seamless, and trustworthy—every step of the way.