Refund policy

Wallora – Return & Refund Policy

At Wallora, we want every piece you receive to feel like the perfect addition to your space. If something doesn’t feel right with your order, we’re here to help — simply, fairly, and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this timeframe

  • The item is unused and in its original packaging

  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We are unable to accept returns for:

  • ❌ Items that have been used, damaged, assembled, installed, or altered after delivery

  • ❌ Custom or made-to-order items

  • ❌ Final sale, clearance, or heavily discounted products

  • ❌ Items clearly marked as non-returnable at checkout

📝 How to Request a Return

To initiate a return, please contact our support team and provide:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

Once your request is reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will assess your request and may request additional information if needed.

2) Return Instructions

If approved, we will provide:

  • Return shipping instructions

  • The return address

📦 Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

3) Refund Issuance

Once the returned item is received and approved:

  • Your refund will be issued to the original payment method

⏳ Please allow 5–7 business days for the refund to appear, depending on your payment provider.

📌 Important Notes

  • All returns must be pre-approved and sent back in original condition with original packaging

  • Shipping fees are non-refundable unless the item was damaged or incorrect

  • Returns showing signs of use or improper handling may be declined

  • Excessive or suspicious return activity may result in return limitations or account review

💬 Need Help?

We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will ensure your Wallora experience remains smooth, fair, and worry-free.