Terms of service

Wallora – Terms & Conditions

Welcome to Wallora — where thoughtfully designed wall hangings and tabletop décor bring character, balance, and elegance into your living spaces.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Wallora customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.

  • Distance Contract: A transaction conducted online via our website.

  • Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability

  • These Terms apply to all purchases made through the Wallora website.

  • By placing an order, you confirm your acceptance of these Terms.

  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: ORVIAN LIMITED 
Registered Address: UNIT 903A, 9/F., CAMERON COMM 
CENTRE, 458-468 HENNESSY 
ROAD, CAUSEWAY BAY 
HONG KONG
Registration Number: 78934796

4. Our Offer

At Wallora, we are committed to:

  • Offering a curated collection of wall décor, wall hangings, frames, and tabletop decorative pieces with accurate descriptions and high-quality product imagery.

  • Providing transparent pricing, including taxes and shipping costs displayed at checkout.

  • Keeping stock and availability information up to date on our website.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent after successful checkout.

  • All payments are securely processed via trusted third-party payment gateways.

  • Wallora reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory limitations.

6. Right of Withdrawal

  • You may return eligible items within 14 days of receiving your order.

  • Returned items must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Refunds will be issued to the original payment method once approved.

8. Pricing

  • All prices are listed in USD.

  • Wallora reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable duties or taxes.

9. Product Quality & Warranty

  • Each Wallora product undergoes a quality check before dispatch.

  • Product images aim to reflect actual colors, finishes, and textures as accurately as possible; variations may occur due to screen settings or lighting.

  • Any issues must be reported within 14 days of delivery.

  • Warranty does not cover misuse, normal wear and tear, improper installation, improper care or storage, or damage such as scratches, cracks, chips, impact damage, moisture damage, fading, or pet-related damage.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on destination.

  • Customers will be notified of any delays or stock-related issues.

  • If delivery is not possible, Wallora may offer a substitute or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues should be reported within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, repair, or refund, depending on the case.

13. Dispute Resolution

We strive to resolve all disputes fairly and transparently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Wallora is not liable for delays or disruptions caused by unforeseen events such as natural disasters, courier disruptions, or supply chain interruptions.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

Wallora may update these Terms & Conditions from time to time. The latest version will always be available on our website and becomes effective immediately upon posting.